I’m Locked Out of My Account — What Do I Do?

I’m Locked Out of My Account — What Do I Do?

If you’re unable to log in to your Dimers account, don’t worry — this usually happens due to too many incorrect password attempts or using an outdated login. You can regain access quickly by following the steps below.

1. Try Resetting Your Password

The fastest way to unlock your account is to reset your password.

How to reset your password (from the login screen):

  1. Go to the Dimers login screen (on web or in the app)

  2. Select Forgot Password?

  3. Enter the email associated with your Dimers account

  4. Check your inbox for a password reset link

  5. Follow the link to create a new password

Once reset, your account will automatically unlock.

2. Didn’t Receive the Reset Email?

Check:

  • Your Spam, Junk, or Promotions folders

  • That you’re checking the correct inbox tied to your Dimers account

Search your email for:

  • “Dimers”

  • “Password Reset”

3. Still Locked Out? Contact Us

If the reset link isn’t arriving, or you're still unable to log in after resetting your password, we’re here to help.

Email us at support@dimers.com with the following information:

  • The email address you use for your Dimers account

  • A brief description of what’s happening (e.g., error messages)

Our support team can safely verify your account and help you regain access.

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